I got a letter from AIMA I don't understand

AIMA's letters and notifications almost always carry a deadline — don't set them aside. Here's how to work out what yours is and what to do. (We help you make sense of the common cases; we don't give legal advice or reply to AIMA for you.)

1. Find the deadline first

   Most letters state a date by which you must act or reply. Note it immediately — missing it can stall or sink your case. The clock usually runs from the date you were notified.

2. A request for missing documents

   A “notificação para juntar documentos” lists what's still needed. Gather those documents (your checklist here helps) and submit them through the channel and by the deadline the letter indicates.

3. An appointment (agendamento)

   A date, time and place to attend — often to give biometrics or sign. Bring your ID/passport and the documents listed. If you can't make it, follow the letter's instructions to reschedule rather than simply not showing up.

4. A decision on your case

   Approved (deferido) — it will say what to do next (e.g. collect your permit). Refused (indeferido) — read the next point carefully.

5. A refusal or “intention to refuse” — get help now

   If it's an intention to refuse (audiência prévia / direito de audição) you usually have a short window — often 10 days — to respond before it becomes final; a final refusal can be challenged only within strict deadlines. This is high-stakes and time-critical — talk to a lawyer or solicitador immediately.

6. Can't read or understand it?

   Even in Portuguese, make sure you understand exactly what's being asked before the deadline. A certified translator or a professional can help. Keep a copy of the letter and proof of anything you send back.

We help you make sense of the common cases and meet the deadline — we don't give legal advice or reply to AIMA for you. For a refusal, an appeal, or anything unclear, get a professional's read.